We stand behind the quality of our coffee. If something isn't right, we're here to make it better. Learn about our return and refund process below.
We want you to love your coffee. If you're not completely satisfied, we'll work with you to make it right.
You may return unopened, unused coffee within 7 days of delivery. For quality issues (e.g., stale beans, damage), we accept returns within 14 days.
Once we receive and inspect your return, we'll process your refund within 5–7 business days.
To initiate a return, simply contact our support team with your order number and reason for return. We'll provide you with a return shipping label (if applicable) and instructions.
We aim to make returns quick and hassle-free. Here's what to expect:
Follow these simple steps to return your order.
Reach out via email or phone with your order number and reason.
We'll confirm your return and provide shipping instructions.
Pack your items securely and ship them to the provided address.
We'll inspect and process your refund within 5–7 business days.
For hygiene and quality reasons, certain items cannot be returned unless defective:
✦ If you have any concerns about your order, please contact us — we're happy to help.
Our support team is here to assist you with returns, refunds, or any questions about your order. Reach out to us and we'll get back to you within 24 hours.
✦ Your satisfaction is our priority. ✦