Privacy Policy

Last updated: June 2026

1. Introduction

Welcome to Red Roast Coffee. We value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, make a purchase, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

• Contact details – name, email address, phone number, and postal address.
• Order information – products purchased, payment details, and shipping preferences.
• Account credentials – username and password if you create an account.
• Communication preferences – marketing preferences and feedback.

Non‑Personal Information

• Browsing data – IP address, browser type, device information, and pages visited.
• Cookies & tracking – we use cookies to enhance your browsing experience and analyse website traffic.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process orders – fulfil your purchases, manage payments, and arrange delivery.
• To improve our website – analyse user behaviour to enhance navigation and content.
• To communicate with you – send order confirmations, updates, and respond to customer service requests.
• To send promotional emails – with your consent, we may send you special offers and news about Red Roast Coffee.
• To comply with legal obligations – meet regulatory requirements and enforce our terms.

4. Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience, analyse traffic, and personalise content. You can control cookie preferences in your browser settings. However, disabling cookies may affect some functionality of our website.

5. Data Sharing & Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information with trusted service providers who assist us in operating our website and fulfilling orders, such as payment processors, shipping partners, and IT support. These providers are contractually obligated to keep your data secure and use it only for the services we engage.

We may also disclose your information if required by law or to protect the rights, property, or safety of Red Roast Coffee, our customers, or others.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and restricted access to personal information.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to take precautions to protect your personal information when online.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access – request a copy of the personal data we hold about you.
• Correction – update or correct inaccurate information.
• Deletion – request that we delete your personal data, subject to legal obligations.
• Restriction – object to or restrict certain processing activities.
• Portability – request a transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Third‑Party Links

Our website may contain links to third‑party websites, such as social media platforms or payment gateways. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and, where appropriate, notify you via email. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Disclaimer: This Privacy Policy is a template and does not constitute legal advice. We recommend consulting a qualified legal professional to ensure compliance with applicable laws.